Customer Support Specialist

• Answer inbound customer support calls and provide necessary product troubleshooting and support
• Respond timely to incoming customer support inquiries via email, phone, and chat
• Ensure customers receive consistent and reliable service and support during every interaction
• Stay informed and knowledgeable regarding new product releases
• Educate customers on how to use MyCase, LawPay, and CPACharge products
• Investigate customer-reported issues and perform basic troubleshooting before escalating technical issues to Tier 2
• Document every support interaction in Salesforce to ensure complete records

• Bachelor’s degree preferred
• 1+ year/s of experience in a customer service role or equivalent preferred
• Must have excellent interpersonal and professional communication skills; both written and verbal
• Must be friendly, clear, and strong speakers
• Maintain a high level of professionalism, integrity, and ethics
• Excellent time management and people skills
• Works well in a team setting
• Ability to remain calm during challenging customer situations
• Knowledge of Salesforce, Workforce Manager, Zoom Contact Center, Slack, Google Suite or similar programs preferred
• Must be able to answer inbound support calls, chats and emails daily

• Statutory Benefits – Full compliance with Colombian social security (health, pension, and risk coverage)
• Staff Referral Bonus – Rewards for referring great candidates to the 8Team
• Paid Sick Leave – Covered from day one, with EPS support after the 2nd day
• Flexible Time Off (FTO) – Up to 15 paid days off per year
• Parental Leave – Maternity and paternity leave in line with Colombian law
• Company Holidays – Paid time off for all official Colombian public holidays