Product Manager, Forward Deployed, AI Agent

• Own the outcomes generated by AI Agents for customers by defining and delivering impact metrics
• Identify new automation opportunities that create value
• Lead the entire AI Agent deployment lifecycle, from pre-sales scoping and kickoff through launch and post-implementation optimization
• Design, build, test, and evolve AI Agents in partnership with FDEs, using Cresta’s internal tools and advanced technologies to maximize customer ROI
• Serve as the primary point of contact for customers and prospects regarding AI Agents
• Build strategic relationships and help customers accelerate results
• Lead workshops and design sessions with customer stakeholders to align on use cases, workflows, and success criteria
• Gather feedback to improve the platform
• Work with Forward Deployed Engineers to ensure successful implementations and develop new capabilities
• Collaborate with Product and Engineering teams, contributing to platform tools and improvements

• Strong experience in Technology Consulting, Implementations, Product Management, or Customer Success, preferably working with AI- or Large Language Model (LLM)-based products
• Hands-on, action-oriented profile with curiosity, proactivity, and the ability to anticipate needs and bottlenecks while delivering solutions with speed and excellence
• Experience leading complex implementations, managing customer relationships—including executives and senior stakeholders—and working in cross-functional teams
• Strong technical understanding and systems thinking
• Familiarity with developing AI Agents; personal projects are also considered
• Comfortable working in highly ambiguous environments, learning quickly, and adapting to startup contexts
• Passion for Artificial Intelligence, automation, and transforming the customer experience
• Preferred: prior experience in Product Management, Conversation Design, or Forward Deployed Engineering
• Preferred: experience in startups or high-growth SaaS companies
• Preferred: knowledge of customer support operations and contact centers

• Meal and/or food allowance
• Life insurance
• Funeral assistance
• Childcare assistance / assistance for children with disabilities
• Product discounts
• Dental insurance
• Health insurance
• Gym and sports activity discounts
• Educational partnerships with course discounts
• Career development plan