Mid-Level Business Consultant – Customer Experience, Customer Value Management

• Conduct diagnostics based on data analysis, KPIs, and other relevant information across business areas in companies from diverse industries
• Develop management and executive presentations presenting the results of process diagnostics and analyses
• Define and assess the value of process improvement initiatives, design implementation plans, and monitor the results achieved
• Conduct interviews and facilitate workshops with area stakeholders to map processes, identify deviations and bottlenecks, and determine root causes
• Support project scope control and manage the escalation process to ensure adherence to timelines and scope
• Collaborate effectively in teams and communicate with confidence and clarity
• Serve as the project point of reference by proactively proposing solutions and supporting project needs
• Support other consultants with project-related demands
• Analyze documents, databases, and reports, and develop analyses

• Bachelor’s degree in Engineering, Business Administration, Economics, Marketing, or a related field
• Strong analytical skills, with experience transforming qualitative and quantitative data into business decisions, prioritized hypotheses, and actionable recommendations
• Strategic perspective to connect Customer Experience initiatives with the company’s financial and strategic objectives, considering trade-offs, effort, and impact
• Ability to quantify the value of CX initiatives, such as retention, churn, LTV, operational efficiency, and effort reduction
• Strong command of CX metrics and indicators, including NPS, CES, and CSAT, with critical interpretation beyond the score itself
• Experience mapping, critically analyzing, and redesigning end-to-end customer journeys and processes, with a focus on real impact for customers and the business
• Facilitate strategic workshops with stakeholders from different departments and hierarchical levels, including senior leadership
• Strategic communication and decision-oriented storytelling, including the preparation and delivery of executive presentations
• Ability to translate recommendations into executable action plans with metrics, owners, and results tracking
• Proficiency in the MS Office suite, especially Excel, PowerPoint, and Word
• Must reside in São Paulo or Rio de Janeiro
• Experience in digital transformation or CX projects
• Lean, Six Sigma (Green Belt), or process management certification
• Previous experience in business consulting

• All Points (points program for airfare and hotel stays)
• Health insurance
• Dental insurance
• Life insurance
• Pet insurance plan
• Mobility benefits, including fuel and Uber or 99 options
• Flex Reimbursement (glasses, vaccines, education, concerts, and more)
• Meal and/or food allowance
• Birthday leave
• Wellhub (formerly Gympass)
• Alelo Club, offering various discounts at stores and pharmacies
• 180 days of maternity leave
• 30 days of paternity leave
• Childcare allowance during the baby’s first year
• Transportation allowance, according to project or department needs
• Annual bonus program
• Commission for referring new clients
• A global training and development center offering the latest content and courses in the market
• Flex Time – dedicated time each week for your professional development
• Mentoring programs with recognized leaders in their fields
• Semiannual performance reviews
• Feedback culture and recurring 1:1 meetings with your manager and team
• Personalized Development Plan aligned with your goals
• Darwin – global development program for young talent focused on building soft and hard skills
• Grounding – global training program for newly hired professionals worldwide who are at the beginning of their consulting careers
• Induction – international onboarding led by HR and business heads for new Bip employees from all countries
• Spinnaker – training focused on strengthening the strategic skills of Managers and Senior Managers, supporting and facilitating business development within a complex ecosystem