Property Management Specialist

• Respond to prospect and resident inquiries through email, CRM platforms, and other digital channels.
• Handle incoming inquiries, follow up with prospects, answer initial questions, and schedule virtual, in-person, and self-guided property tours.
• Resolve routine resident questions independently and escalate urgent, sensitive, or property-specific issues.
• Maintain accurate records of inquiries, follow-ups, lead statuses, tour outcomes, and leasing activities.
• Assist with application follow-ups, documentation, conditional approvals, guarantor workflows, and lease preparation.
• Use approved templates and brand guidelines to ensure clear, accurate, grammatically correct communication.
• Assist onsite teams with remote administrative tasks, resident communications, package-delivery inquiries, and team coordination.
• Track key performance metrics, prepare recurring reports, document meetings, and maintain records of decisions and action items.
• Collaborate with property management, marketing, compliance, maintenance, operations, and IT teams.
• Identify opportunities to improve response times, workflows, customer satisfaction, and operational efficiency.

• High school diploma or equivalent; a college degree or coursework is preferred.
• At least 2 years of experience in customer service, property management, leasing, call center operations, administrative support, or a related field.
• Experience supporting U.S.-based customers or teams in a remote environment is preferred.
• Excellent written English, including grammar, spelling, punctuation, and professional email communication.
• Strong verbal communication skills and the ability to handle customer conversations confidently.
• Intermediate proficiency in Microsoft Office 365, including Outlook, Word, Teams, and Excel.
• Experience with CRM platforms, Yardi, or property management software is an advantage.
• Strong organizational skills and the ability to manage multiple communication queues, properties, and deadlines.
• Good judgment, empathy, problem-solving skills, and the ability to handle sensitive situations professionally.
• Ability to work independently, take ownership of tasks, and follow through without constant supervision.
• Comfortable learning new software, following established procedures, and escalating issues when necessary.
• Reliable internet connectivity and a professional remote workspace.
• Availability to work a schedule aligned with U.S. Pacific Time.
• A customer-first mindset with a strong focus on service quality.
• Excellent attention to detail and a high standard of written communication.
• A proactive approach to problem-solving and follow-ups.
• Strong ownership and accountability for assigned responsibilities.
• The ability to prioritize tasks and adapt to changing business needs.
• A collaborative attitude and willingness to continuously improve processes.