Service Assurance Technician

• Provide break/fix support across GTT's global network
• Own and drive incidents through to successful resolution
• Perform technical validation, troubleshooting, and escalation management
• Work closely with customers, vendors, and internal teams to resolve service issues
• Configure network devices and support service migrations
• Proactively identify recurring issues and drive preventative actions
• Maintain accurate documentation and customer communications
• Ensure operational procedures and best practices are followed

• 2+ years of experience in a Telco, Service Provider, or similar environment
• Strong troubleshooting and fault-diagnosis skills
• Good understanding of BGP, OSPF, ISIS, and EIGRP
• Experience with Layer 2 technologies, including VLANs, STP, and LACP
• Knowledge of MPLS, L2VPN, and L3VPN services
• Strong communication, customer service, and problem-solving skills
• Cisco IOS and hardware experience (nice to have)
• Juniper JUNOS experience (nice to have)
• Certifications such as CCNA, JNCNA, Fortinet FCA, or Palo Alto PCNSA/PCCSA (nice to have)
• Experience with SD-WAN, Security, and SASE technologies (nice to have)
• Experience in a NOC or Service Operations environment (nice to have)
• Ability to work extended business hours

• Remote working model
• Adaptive mindset: A fast‑moving, start‑up‑style environment that encourages learning and innovation
• Collective impact: Close collaboration with product, engineering, and operations teams
• Customer ownership: Delivering stable, secure network platforms customers depend on
• Inclusion, fairness, and equal opportunity