Customer Service Representative

• Respond to customer service tickets via email, chat, and phone
• Troubleshoot and resolve shipping delays, product defects, missing packages, and payment problems
• Escalate unresolved issues and follow up until resolution
• Collaborate with other Customer Service Representatives
• Maintain knowledge of product offerings, promotions, and policies
• Recommend products based on customer needs
• Help customers with order-related requests using Shopify-connected apps
• Share personalized product information tailored to customers’ beauty needs

• 2–3 years of experience in customer service
• Track record of solving complex customer issues
• Experience with customer service software and tools
• High school diploma or equivalent
• Empathy, strong communication skills, and problem-solving ability
• Must currently reside in the Philippines
• Stable internet connection (minimum X Mbps) and a backup power/internet option for remote work
• Experience in social media community management requested in application
• Customer service and order management software experience requested in application

• Remote work
• Stable internet connection and backup power/internet option required for remote work