Process Analyst

• Map, redesign, and sustain processes that support the company’s products and operations
• Lead end-to-end AS IS → TO BE journeys
• Turn assessments into measurable gains in efficiency, cost, quality, and regulatory compliance
• Gather and document AS IS processes with Operations, Commercial, and Legal teams
• Identify bottlenecks, rework, risks, and control points
• Design the TO BE state with quantified benefits, validate solutions, and provide structured feedback
• Support Product professionals in translating processes into epics, user stories, and acceptance criteria
• Ensure compliance with BACEN and ANTT regulatory requirements in partnership with Legal and Compliance
• Define and track process indicators and tactical OKRs
• Identify and prioritize opportunities for automation and applied AI
• Lead implementation, change plans, training, procedures, and adoption tracking
• Maintain a prioritized improvement backlog, visual management, and recurring executive status reporting
• Work closely with Product squads

• Strong experience in process mapping and redesign (BPMN, SIPOC, value stream mapping) in large, highly complex organizations
• End-to-end continuous improvement projects with measured results (Lean, Six Sigma, PDCA, Kaizen)
• Direct experience working with business areas at different levels of digital maturity, including executive leadership
• Ability to interpret data and management reports (income statement, revenue, costs, billing)
• Experience in agile environments, working with squads, backlogs, and sprints
• Experience with OKRs and performance indicators
• Practical use of AI in day-to-day work
• Knowledge of BPMN 2.0 and tools such as Bizagi, Lucidchart, Visio, or equivalent platforms
• Knowledge of Jira, Azure DevOps, or equivalent platforms
• Knowledge of Confluence, SharePoint, and Miro
• Advanced Excel and Power BI
• Preferred qualifications: CBPP, Lean Six Sigma Green Belt, or Black Belt certification; experience in regulated businesses and working with BACEN and ANTT; experience in transportation, logistics, mobility, payment methods, or financial services; process mining, RPA, Power Automate, workflows, Design Thinking, workshop facilitation, and agile certifications (CSPO, PSPO, or Kanban)

• Anywhere Office: geographic flexibility to work from wherever makes the most sense for you, depending on the project
• Discount partnerships
• Talent referral program with rewards
• Birthday day off
• TotalPass/Wellhub
• Telemedicine platform for physical and mental health
• Health and quality-of-life programs
• An environment with social activities and leisure facilities
• Remote work as indicated in the job posting