Senior Technical Account Manager – Customer Success, EMEA

• Act as a strategic partner and trusted advisor to customers
• Develop success plans, guide onboarding and adoption, and ensure stakeholders see continuous value
• Own account health, engagement, and strategic direction across the assigned customer portfolio
• Work cross-functionally with Sales, Product, and Support to drive customer success
• Guide new teams through implementation, onboarding, and training
• Translate functional and technical requirements into scalable ClickUp workflows, templates, hierarchies, and automations
• Guide foundational setup, integrations, enablement, best practices, system governance, and change management
• Monitor seat utilization, adoption trends, Champion/Stakeholder engagement, and account health
• Build and execute adoption plans and account reviews
• Identify risks and build recovery plans with the account team
• Conduct Intake → Execution → Reporting (IER) cycles for key workflows
• Lead discovery sessions to map current-state and future-state processes
• Recommend optimizations and create workflow templates for scale
• Drive adoption of ClickUp AI and deploy custom workflow Agents
• Define and deliver AI automations aligned with customer business KPIs
• Provide technical training and consultation on AI and automation best practices
• Track and report AI usage and credit consumption
• Connect customer adoption to business value
• Generate qualified leads through data-driven insights and AI usage analysis
• Support renewals, expansions, and AI upsells through cross-functional alignment
• Translate customer objectives and pain points into actionable insights for Product, Engineering, and Support
• Partner with account teams to align delivery and success

• Deep understanding of ClickUp platform capabilities, automation logic, integrations, and AI Agent functionality
• Familiarity with generative AI concepts, prompt design, and automation frameworks
• Skilled at identifying and scoping AI use cases and consumption plans
• Exceptional workflow analysis and process design skills
• Ability to manage complex customer programs with multiple stakeholders, deadlines, and outcomes
• Experience running structured account plans
• Comfortable using dashboards and metrics to communicate health, adoption, and ROI
• Executive presence and strong communication skills
• Ability to build trust at ATL and BTL levels
• Full accountability for an assigned book of business
• Ability to work cross-functionally with account teams, Product, and Sales
• Ability to influence without authority through insight and results
• Ability to translate business needs into technical solutions
• Ability to lead or support customer onboarding and implementation
• Ability to guide customers through setup, integration, enablement, governance, and change management
• Ability to provide technical training and consultation on AI and automation best practices, including prompt design, agent architecture, and scaling use cases
• Ability to work with ClickUp AI and build custom workflow Agents
• Ability to track and report AI usage and credit consumption against plan
• Role is based in Ireland or the United Kingdom
• ClickUp cannot sponsor or take over sponsorship of an employment visa for roles outside engineering and product