ServiceNow AI Architect

• Design and develop innovative ServiceNow and AI solutions
• Lead the architecture, implementation and further development of AI-powered solutions and AI agents
• Develop intelligent AI agents that interact with and support customers
• Apply customer and business expertise to develop effective customer-facing AI solutions
• Translate complex business and customer requirements into scalable technical and AI-driven solutions
• Work with modern AI technologies, Large Language Models and agent-based solutions
• Design innovative solutions across customer service, CRM and customer experience environments
• Collaborate with customers, business stakeholders and technical teams
• Contribute to complex AI, automation and digital transformation projects
• Act as a trusted advisor and support customers throughout the project lifecycle

• Several years of experience working with ServiceNow
• Experience with Artificial Intelligence, Generative AI or AI-powered solutions
• Experience developing or working with AI agents or agentic AI
• Experience with technologies such as Claude, Claude 4 or similar AI technologies
• Experience as a ServiceNow Architect, Technical Architect, Solution Architect, AI Architect or Senior Consultant
• Strong understanding of customer processes, CRM, customer service or customer experience
• Experience transferring previous customer or business expertise into the development of intelligent AI agents would be highly beneficial
• Experience designing and implementing complex and scalable platform solutions
• Ability to understand customer requirements and translate them into effective technical and AI-driven solutions
• Strong consulting, communication and stakeholder management skills
• Experience working with complex customer or international environments would be an advantage
• German and English, or French and English