Assistant Manager, Trustee Billing and Reporting

• Lead and oversee Trustee Billing operations, including Billing Team Leads and Billing Analysts
• Ensure milestone-based billing is accurate and completed within established SLAs
• Oversee the end-to-end Trustee billing lifecycle and timely, accurate invoicing of billable services
• Identify transferred loans and servicing portfolios and track all billable activities to prevent revenue leakage
• Monitor billing performance, workflow volumes, aged unbilled balances, and operational bottlenecks
• Drive SLA adherence through performance monitoring, reporting, coaching, and escalation management
• Provide SLA reporting, operational updates, risk assessments, and performance metrics to the Senior Manager, Billing Operations
• Prepare and review weekly and month-end revenue reporting
• Report revenue activity accurately to Accounting within the month-end close calendar, including Business Day 1 requirements
• Maintain visibility of recognized but unbilled revenue and ensure timely invoicing
• Prepare monthly revenue forecasts using actual results, trends, operational activity, and pipeline information
• Coordinate monthly revenue review meetings with the Corporate Controller
• Prepare forecast packages and monthly revenue reporting for leadership review
• Perform variance analysis and provide commentary on business performance and revenue trends
• Support internal and external audits, SOX compliance activities, reconciliations, and documentation requests
• Drive process improvement, automation, and AI-enabled initiatives
• Partner with Operations, Finance, Accounting, and client stakeholders to support service delivery and customer satisfaction
• Maintain internal controls, audit trails, approvals, and supporting documentation

• Graduate
• 7+ years of post-qualification work experience in a Title or Mortgage Industry
• Good interpersonal and leadership skills
• Proactive, deadline-conscious and assertive
• Expertise in MS Office and MS SQL
• Good communication skills
• High energy level; self-starter, good team player, self-motivated and driven to meet changing demands
• Solid conceptual, problem-solving and analytical skills
• Exceptional attention to detail and commitment to quality
• Strong people leadership, coaching, and team development skills
• Advanced Microsoft Excel and analytical capabilities
• Ability to manage deadlines in a high-volume, SLA-driven environment
• Strong accountability and ownership mindset
• Excellent stakeholder management skills
• Continuous improvement mindset with focus on automation and AI adoption

• Competitive salary based on your experience and skills
• Comprehensive insurance plans like Medical, Personal Accident Benefit and Life Insurance
• 6 paid days off per year
• Employee engagement programs
• Opportunities to join community service initiatives, including Habitat for Humanity