DevOps Support Engineer

• Serve as the first point of contact for on-prem customer issues, triaging and resolving infrastructure and platform support requests
• Monitor customer’s platform health using existing observability tools
• Investigate and troubleshoot Kubernetes-based deployments to identify root causes, apply fixes, and escalate when needed
• Work hands-on with self-hosted environments to diagnose configuration, networking, and performance issues
• Document common issues and resolutions to build out internal runbooks and knowledge base

• 3+ years of experience in a DevOps, Infrastructure, or technical support role
• Basic working knowledge of Kubernetes — comfortable reading logs, describing resources, and understanding pod/service behavior
• Familiarity with at least one major cloud provider (AWS, GCP, or Azure)
• Strong troubleshooting instincts and ability to systematically diagnose issues
• Strong written and verbal communication skills in English
• Eagerness to learn in a fast-paced environment with a high degree of autonomy
• Experience working with or supporting enterprise customers
• Familiarity with Helm charts and how they're used to manage Kubernetes deployments
• Experience with networking concepts like DNS, TLS, proxies, or firewalls

• Competitive and locally compliant compensation and benefits packages for employees outside the United States
• Benefits, employment terms, and statutory offerings vary by country and will be shared during the hiring process
• Regular chats with industry experts, researchers, and ethicists across the ecosystem
• Culturally conscious events such as LGBTQ trivia during pride month
• Active Lady Arizers subgroup