VIP Relationship Manager

• Perform client acquisition and relationship management for a portfolio of global VIP clients
• Build rapport and expand existing client relationships through frequent, sustained communication
• Build customer service processes and systems, formulate management rules, and track key customer status
• Analyze client behavior, identify unspoken needs, and prepare key customer analysis reports
• Liaise with stakeholders across departments to provide excellent service solutions and experiences
• Serve as the primary point of contact for the KR Region VIP team

• Client portfolio including institutional clients, high net-worth individuals, private bank customers with brokers, futures institutions, or commercial banks
• Experience working in trading platforms or exchanges is highly advantageous
• Prior working experience in sales and client services with an international financial background in banking, investments, etc. is preferred
• Strong communication and written skills
• Ability to work under pressure and tight deadlines while maintaining good multi-tasking skills
• Enthusiasm for the rapidly evolving crypto industry and staying up-to-date with the latest trends and innovations

• Study Growth Fund supporting professional development and continuous learning
• Regular internal team-building activities, workshops, and events
• Global collaboration with a diverse, international team
• Career advancement opportunities within a rapidly expanding global company
• Internal mobility and internal job opportunities to support long-term career development