Technical Product Manager, AI Agent Assistant

• Define and manage the product strategy, roadmap, priorities, and backlog
• Translate customer needs into requirements, user stories, and acceptance criteria
• Collaborate with Engineering, Design, Data, AI, Customer Success, Pre-Sales, and Marketing teams
• Engage with end users and the Customer Success team to gather feedback and improve the product
• Research market trends, competitors, new AI capabilities, and emerging use cases
• Support the Value Engineering team with basic financial modeling, ROI calculations, and the development of customer business cases
• Create and review product documentation and marketing materials
• Monitor product adoption, performance, customer outcomes, and business impact
• Participate in Agile practices, including backlog refinement, sprint planning, product reviews, and retrospectives

• Employees undergoing any type of internal move must consult the mobility table in Policy NI-002 and review the eligible positions
• A rating of “Good” or above in the Time to Talk assessment
• Experience in Product Management, preferably with AI, SaaS, automation, customer service, or enterprise software solutions
• Experience with Agile methodologies such as Scrum or Kanban
• Ability to collaborate effectively with technical and customer-facing teams
• Strong skills in product discovery, prioritization, analysis, and communication
• Customer-centric mindset and a genuine interest in engaging with end users
• Interest in market research, competitive analysis, financial modeling, and product documentation
• Hands-on experience using AI tools for research, analysis, and content creation
• Portuguese and English proficiency at B2 level or above
• Spanish is a plus
• Must not be an intern or apprentice
• Must have completed the minimum required tenure in the company/current role, as specified for the position

• Work from home / remote work
• 5-on, 2-off work schedule, with Saturdays and Sundays off