Senior Director of People Experience

• Develop and own DCX’s short- and long-term people experience strategy
• Align people experience initiatives with company values, business objectives, and organizational growth
• Lead strategy, planning, creative direction, and execution of company-wide employee engagement initiatives
• Establish an engagement roadmap focused on workplace culture, employee satisfaction, well-being, and retention
• Identify innovative programs, partnerships, and initiatives positioning DCX as an employer of choice
• Build scalable programs for a diverse workforce across multiple locations and work environments
• Advise executive leadership on employee engagement, culture, and workplace experience
• Design initiatives fostering employee connection, recognition, belonging, and long-term engagement
• Partner with cross-functional leaders to enhance the employee experience throughout the employee lifecycle
• Use employee feedback, engagement surveys, and organizational trends to drive continuous improvement
• Develop strategies connecting remote, hybrid, and on-site employees
• Collaborate with DCX Global HR to extend inclusive Philippines programming to the DCX Global Team
• Partner with the People Experience team and other departments on attendance strategies
• Provide strategic direction, leadership, mentorship, and professional development for the Events, Client Hospitality, and Wellness teams
• Establish departmental goals, performance expectations, and accountability
• Empower team leaders while maintaining alignment with the broader strategy
• Foster creativity, collaboration, innovation, and continuous improvement
• Leverage AI tools to optimize team efficiency and workflows
• Oversee company-wide events, wellness initiatives, recognition programs, and engagement experiences
• Guide memorable virtual and in-person experiences reinforcing DCX’s culture
• Oversee client hospitality programs delivered as part of large-scale international events
• Lead development and improvement of wellness programs across multiple dimensions of well-being
• Ensure programs are inclusive, meaningful, and aligned with workforce needs
• Travel within the Philippines for ocular inspections and live event locations
• Establish and monitor KPIs for engagement, participation, satisfaction, wellness, and retention
• Evaluate program effectiveness and use data to guide investments and strategic decisions
• Develop and manage annual departmental budgets
• Present strategic recommendations, program outcomes, and investment opportunities to executive leadership
• Build and manage external vendor relationships and partnerships
• Improve operational efficiency and maximize return on people experience investments
• Perform other analogous tasks

• Bachelor’s degree in human resources, Business Administration, Organizational Development, Psychology, Communications, or a related field
• At least ten (10) years of progressive experience in employee experience, employee engagement, organizational culture, people strategy, or related functions, including significant senior leadership responsibility
• Proven success developing and executing organization-wide culture or employee experience strategies within a large organization
• Experience leading multiple functions or departments and aligning people initiatives with business objectives at the executive level
• Deep understanding of engagement strategies, workplace culture, well-being, and retention drivers
• Experience leading large-scale engagement, wellness, recognition, or culture initiatives for distributed or large employee populations
• At least ten (10) years of experience overseeing teams responsible for large-scale company-wide events and employee programs, including events serving 1,000+ participants
• Experience developing and managing significant departmental budgets
• Experience negotiating with external vendors, contractors, and strategic partners
• Excellent written and verbal English communication skills, including executive-level presentations
• Proficient in Microsoft Office, Google Workspace, and modern collaboration tools
• Familiarity with AI-powered tools such as ChatGPT and Claude, and emerging technologies supporting employee experience and operational efficiency
• Advanced degree or relevant professional certifications preferred
• Preferred: experience in the BPO, shared services, or other large, people-intensive industries; leading employee engagement strategies within the Philippines; organizations undergoing significant growth or transformation; employee listening programs, employer branding, or culture transformation; strategic oversight of large-scale events and client hospitality programs

• Industry-leading salary packages
• Permanent work-from-home setup
• Company equipment provided
• Government-mandated benefits – Employer Share
• Internet stipends upon regularization
• HMO Coverage upon regularization (with an option to enroll as early as Day 1)
• PTO credits and service incentive leaves
• Major spring and winter company live events
• Monthly employee appreciation virtual events
• Company-provided career skills training courses
• A company culture focused on your personal and professional growth