Account Manager – E-commerce

• Manage assigned clients and their e-commerce stores by planning, briefing, monitoring, and executing marketing campaigns
• Own and maintain client-agency relationships
• Develop and execute email, SMS, pop-up, and flow marketing strategies
• Manage approximately 40 unique marketing campaigns per month
• Lead Copywriters, Designers, and Account Managers’ Associates
• Create campaign calendars, brief campaigns, delegate creative work, and oversee timely delivery
• Monitor campaign performance and improve email marketing results
• Communicate client needs to internal team members and respond promptly to client requests
• Lead and attend regular client meetings
• Collect and analyze consumer demographic and trend data; set weekly goals
• Report on email campaign performance, revenue, A/B testing, and optimization measures
• Collaborate with the Service Department to maintain standards and meet client KPIs
• Manage client churn and implement retention strategies
• Troubleshoot client satisfaction and campaign performance issues
• Act as liaison between clients and cross-functional teams for new services and products
• Identify opportunities to expand services and present upselling offers using data analysis
• Research industry best practices and present findings to Account Managers’ Leads, Head of Account Managers, and Service Director
• Participate in Account Managers’ group calls, training, and skill-building sessions
• Assist with internal service-related needs and report to Account Managers’ Leads, Head of Account Managers, and Service Director

• At least 12 months of experience working in a digital marketing role
• At least 6 months of working experience in an email marketing field
• Proven track record of achieving success in a leadership role, especially leading a team of creatives to deliver quality work that meets client needs
• Ability to work independently without compromising work standards
• High accountability, responsiveness, and excellent ability to meet deadlines
• Problem-solving, critical thinking, and analytical skills
• Growth and results-driven mindset; ability to handle and implement constructive criticism
• Excellent interpersonal skills for communicating with clients and marketing professionals
• Ability to learn and adapt quickly; excellent time management, focus, productivity, and efficiency
• Familiarity with Slack, Hubstaff, Asana, Klaviyo, and Google Workspace Suite
• Availability and responsiveness during office hours, Mondays to Fridays between 3-6 PM BCN time
• Ability to consistently work 30-35 hours per week (approximately 140 hours per month)
• Stable internet connection and a laptop or PC; ability to attend virtual video conferences
• Fluency in English with excellent verbal and written communication skills
• Familiarity with email marketing, e-commerce, or Klaviyo is a plus
• Remote work, account management, agency experience, and experience with remote teams are advantages

• Fixed-rate monthly salary paid in USD
• Trial-and-adaptation period paid at full rate for the first two months
• Regular performance reviews every 9-12 months, with the first one after 3-6 months
• Re-evaluation of the role and workload after 6-12 months