Patient Accounts Receivable Representative

• Post patient payments accurately in the practice management system and reconcile them to deposits and receipts
• Confirm valid patient responsibility balances with the insurance A/R team before billing patients
• Generate, review, and send patient statements on schedule
• Follow up on outstanding patient balances by phone and email
• Set up payment plans according to practice policy
• Prepare and send weekly and monthly patient aging and payment reports
• Update patient demographics and insurance information
• Document account actions, patient contacts, and next steps in the system
• Escalate disputes, hardship requests, and collection-agency-eligible accounts to the supervisor
• Protect patient information and follow HIPAA requirements

• At least 1 year of experience with U.S. healthcare patient A/R, patient payment posting, or patient statements
• Experience generating patient statements and running patient aging and payment reports
• Familiarity with commercial insurance and government health plans, including deductibles, copays, and coinsurance
• Experience reading EOBs and ERAs to confirm patient responsibility
• Strong written and spoken English
• Clear and patient phone manner
• Excellent attention to detail and follow-up skills
• Ability to work independently and manage multiple patient accounts
• Reliable internet connection and a suitable remote workspace
• Experience using SIS, ModMed, or Experity preferred
• Experience supporting ASC, dermatology, or urgent care practices preferred
• Familiarity with Florida insurance plans preferred
• Experience handling sensitive balance conversations preferred
• Must be available during Eastern Time business hours

• Remote work arrangement
• Full-time employment
• Opportunity to support a medical billing company serving ambulatory surgery center, dermatology, and urgent care practices