Associate – Credit Operations

• Verify mortgage, home loan, SME, loan-against-property, and auto loan documentation against operating guidelines, credit approvals, and SOPs
• Prepare documentation checklists, record discrepancies, and raise exceptions
• Execute loan disbursals and update loan fields in the system
• Post accurate financial transactions and forward cases to Checker for authorization
• Handle loan servicing requests including settlements, postponements, rescheduling, due-date changes, insurance switches, loan amendments, and release letters
• Issue LPOs for auto loans and execute liens/releases in the system
• Maintain maker-checker controls, documentation quality, transaction accuracy, and adherence to ADM requirements
• Update and circulate MIS trackers, track deferrals and insurance, and prepare monthly declaration reports
• Perform GL reconciliations, ensure nil exceptions, and circulate reports to stakeholders
• Track system issues, liaise with departments on resolution, participate in UATs, and support automation changes
• Review and resolve customer complaints and support ad hoc business requests
• Coordinate with the onshore team to meet SLA and TAT requirements
• Assist the team leader with day-to-day queries and issues
• Meet KPI, accuracy, quality, customer satisfaction, SLA, and TAT benchmarks

• Graduate with 1-3 years’ work experience in operations
• Excellent analytical skills
• Good system skills, MS Office (Word, Excel & Power Point), MS Outlook
• Experience in banking policies and credit parameters
• Possess good communication, interpersonal skills

• Remote work (RW)