EV Technical Support Specialist

• Provide first-level technical support for electric vehicle charging products and related services
• Assist customers before and after purchase via phone, live chat, and email
• Investigate customer concerns and guide customers through troubleshooting steps
• Own inquiries from initial contact through resolution or escalation
• Communicate order updates and explain order changes or issues
• Maintain knowledge of product features, support procedures, and customer service standards
• Document customer interactions, identify recurring issues, and share feedback with the appropriate team
• Collaborate with colleagues and leadership while managing multiple inquiries accurately and efficiently

• Previous experience in technical support, technical customer service, or a similar customer-facing role
• Knowledge of electric vehicles, EV charging equipment, automotive systems, or vehicle maintenance and repair
• Strong verbal and written communication skills
• Patient, customer-focused approach to explaining technical information accessibly
• Excellent problem-solving and critical-thinking skills for troubleshooting
• Strong organizational skills and attention to detail
• Ability to manage multiple tasks while maintaining accurate records
• Basic proficiency with Microsoft Office applications and customer support systems
• Ability to work independently, follow established procedures, and collaborate with a remote team
• Willingness to work the scheduled shift and accommodate weekend work if required
• Own Windows 11 PC with at least 16 GB RAM, dual monitors, webcam, wired USB headset with microphone, i5 processor or higher, reliable secure internet of at least 20 Mbps, wired Ethernet connection, backup power solution, and quiet private workspace
• Microsoft Teams / Office 365
• Strong written and verbal English communication skills
• Resume submitted in English
• Spanish and English bilingual proficiency preferred
• Successful completion of applicable background check may be required

• Paid training to learn the products, procedures, and role expectations
• Remote work from Mexico
• Paid weekly in arrears