Account Manager – E-commerce

• Manage assigned clients and their e-commerce stores
• Plan, brief, monitor, and execute marketing campaigns focused on conversions and sales
• Manage the client-agency relationship for assigned clients
• Develop and execute email, SMS, pop-up, and flow marketing strategies
• Manage approximately 40 unique marketing campaigns per month
• Lead Copywriters, Designers, and Account Managers’ Associates
• Outline campaign calendars, brief campaigns, delegate creative work, and oversee timely delivery
• Monitor campaign performance and improve email marketing results
• Maintain regular client communication and lead client meetings
• Collect and analyze consumer demographic and trend data
• Set new client goals weekly
• Report on email campaign performance, including revenue, best-performing campaigns, A/B testing results, and optimization measures
• Collaborate with the Service Department and cross-functional teams to meet client KPIs
• Manage client satisfaction and implement client-retention strategies to reduce churn
• Troubleshoot client and campaign-performance issues
• Act as liaison between clients and internal teams for new services and products
• Identify opportunities to expand services and upsell clients using targeted campaigns
• Research industry best practices and present findings to Account Managers’ Leads, the Head of Account Managers, and the Service Director
• Participate in Account Managers’ group calls, training, and skill-building sessions
• Assist with internal service-related needs
• Report to the Account Managers’ Leads, Head of Account Managers, and Service Director

• At least 12 months of experience working in a digital marketing role
• At least 6 months of experience in email marketing
• Proven success in a leadership role, especially leading creative teams
• Experience managing marketing professionals such as Account Managers’ Associates, Designers, and Copywriters
• Ability to work independently while maintaining work standards
• High accountability, responsiveness, and ability to meet deadlines
• Problem-solving, critical-thinking, and analytical skills
• Growth- and results-driven mindset
• Excellent interpersonal, verbal, written, presentation, and communication skills in English
• Ability to learn and adapt quickly
• Excellent time-management skills and high focus, productivity, and efficiency
• Familiarity with Slack, Hubstaff, Asana, Klaviyo, and Google Workspace Suite
• Familiarity with email marketing, e-commerce, or Klaviyo is advantageous
• Must be available and responsive Mondays to Fridays between 3-6 PM BCN time
• Must consistently work 30-35 hours per week, approximately 140 hours per month
• Stable internet connection and a laptop or PC
• Ability to attend virtual video conferences
• Comfortable working remotely and autonomously
• Must be fluent in English
• Willingness to receive and give constructive feedback
• Exclusivity agreement preventing similar work while working for Hustler Marketing
• Must commit to a 30-day notice period after the first two months
• Contractor status after signing the non-disclosure agreement

• Fixed-rate monthly salary paid in USD
• First two months are a trial-and-adaptation period paid at full rate
• Regular performance reviews every 9-12 months, with the first one after 3-6 months
• Re-evaluation of the role and workload after 6-12 months