IT Architecture and Infrastructure Specialist

• Scope and design IT solutions for Contact Centers, including computer networks, public/private cloud environments, firewalls, and Data Center solutions (DNS, WAF, and DHCP)
• Understand clients’ technical needs, identify the company’s solutions, and present their features and benefits
• Design implementation and planning solutions that ensure the robustness of production environments from an IT infrastructure architecture and cybersecurity perspective
• Assess and identify potential improvements in the production environment
• Analyze RFPs, RFIs, and tender documents, identifying requirements, sizing solutions according to technical specifications, and verifying compliance with each item in the terms of reference
• Liaise with manufacturers and suppliers to develop solutions and enhance technical knowledge
• Participate in training and certification programs for solutions in the company’s portfolio
• Provide training on technical solutions developed by the architecture team to the sales team

• Bachelor’s degree in Computer Science, Information Systems, Networking, or a related field
• Experience sizing and designing IT solutions for Contact Centers, including computer networks, public/private cloud environments, firewalls, and Data Center solutions (DNS, WAF, and DHCP)
• Experience planning and architecting solutions within the Fortinet ecosystem
• Experience with solutions within the Cloudflare ecosystem
• Experience working with third-party suppliers
• Experience preparing technical questions and responses for public tenders and RFPs
• Experience designing infrastructure and cybersecurity solutions
• Certifications related to Contact Center and Infrastructure solutions (NSE 1, NSE 2, NSE 3, CCNA, or CompTIA Security+)
• Advanced proficiency in Microsoft Office, including MS Visio
• English proficiency for emails, conversations, and calls is preferred

• Childcare allowance for each child up to five years of age
• Allowance for children with disabilities, with no age limit
• Medical and dental insurance
• Life insurance
• Transportation allowance
• Meal and/or food allowance
• Profit-Sharing Program
• Wellhub (well-being platform)
• Partnerships with various organizations, including educational institutions and language schools