Senior Product Manager – Onboarding, Enterprise Admin

• Own the problem space for how clinics get set up and the associated speed and quality outcomes
• Own the product roadmap based on customer, operational, and data insights
• Lead a cross-functional squad of engineers and designers
• Test hypotheses, ship incremental improvements, learn, and iterate
• Treat implementation, support, and customer success teams as internal customers
• Shadow onboarding work and build measurement showing where setup gets stuck
• Redesign Provet so onboarding workarounds and internal tools are no longer needed
• Support setup for both single clinics and groups with hundreds of sites
• Define central, regional, and local controls for enterprise administration
• Build consistent multi-site administration across the product
• Communicate progress, risks, and prioritization decisions to the team, stakeholders, and leadership

• 3+ years in product management, including time in B2B software
• Experience owning a complex, cross-cutting domain and turning a manual, expert-dependent process into a product
• Experience owning admin, hierarchy, or multi-site configuration for B2B customers with complex organizational structures
• Experience delivering initiatives dependent on other teams, with real deadlines and visible stakes
• Experience building strategy in ambiguous situations rather than executing someone else's plan
• Instinct for ruthless simplification
• Background and judgment to lead teams through hard technical problems
• Experience delivering difficult technical work and ability to recognize quality outcomes
• Operator's instinct for efficiency
• Ability to lead through influence and clarity across the organization and within a squad
• Comfortable making decisions where there is no right answer and data is incomplete
• AI-native working approach, using AI to extract insights from support tickets, implementation notes, and feedback
• Direct, low-ego, pragmatic approach
• Veterinary, healthcare, or medtech software experience is nice to have
• Experience with large rollouts or multi-site customer implementations is nice to have
• Experience replacing legacy systems for customers with complex data is nice to have

• Competitive compensation and benefits
• Learning and professional growth opportunities
• The tools you need, and enjoy using
• Frequent company events
• Talented colleagues from around the world
• Opportunity to work in a meaningful industry and fast-growing global company
• Autonomy and continuous improvement culture