Customer Support – Telecommunications

• Handle customer inquiries professionally by phone and email
• Assist customers with technical issues and identify suitable solutions
• Help customers with questions about billing, plans, and mobile products
• Record product complaints and address them promptly
• Inform customers about relevant products and offers
• Identify sales and cross-selling opportunities
• Share recurring customer feedback with the team and contribute to continuous service improvement

• German language skills at least at C1 level
• English language skills at least at B1 level
• Completed secondary education
• Interest in technical topics and mobile products
• Ideally, experience in customer service, technical support, or a call center
• Willingness to live and work in Bulgaria
• EU citizenship

• Performance bonus of up to 10%
• Unlimited sales bonus
• Meal allowance of up to €100 per month
• Flight costs covered
• Accommodation allowance for the first 3 months
• Private health insurance
• Free sports and leisure activities
• Permanent employment contract
• No night or weekend shifts
• Remote work from within Bulgaria after onboarding
• Flight carbon offsetting and a personal climate protection certificate