Vault CRM Capability Specialist

• Support a global pharmaceutical CRM transformation
• Assess how existing commercial and medical processes translate into practical Vault CRM requirements
• Identify capabilities, dependencies, and potential platform constraints
• Review Vault CRM capabilities, configuration options, and legacy process exceptions
• Assess platform fit and dependencies related to content, consent, mobile functionality, access, and integrations
• Participate in targeted discussions with Veeva and review solution/design demonstrations
• Support process consultants in developing feasible, business-focused requirements
• Identify and communicate platform constraints, assumptions, and unknowns
• Escalate questions requiring Veeva input without owning technical implementation
• Produce capability-fit assessments, technical dependency questions, and feasibility review notes

• Demonstrable commercial or medical Vault CRM experience
• Alternatively, a clearly evidenced pathway to Vault CRM expertise supported by relevant Veeva experience
• Ability to assess Vault CRM capabilities and explain technical constraints in clear business terms
• Experience reviewing CRM processes and translating them into practical system requirements
• Strong understanding of CRM dependencies such as content, consent, mobile use, access, and integrations
• Experience working with business/process consultants and technical platform teams
• Strong analytical and communication skills
• General Vault experience alone is not sufficient; candidates must demonstrate relevant Vault CRM capability or a credible route to that expertise

• Remote work arrangement
• Approximately 0.5 day/week allocation
• 4 hours of remote workshop preparation