Senior Technical Support Engineer

• Diagnose and resolve technical issues, providing timely and accurate customer support
• Work closely with cross-functional teams to enhance product functionality and resolve customer challenges
• Continuously improve technical skills and knowledge
• Uphold high standards of service and strive for excellence in customer interactions
• Maintain clear, empathetic, and effective communication with customers and team members
• Tackle complex problems with resilience and a can-do attitude

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience)
• 5+ years of relevant work experience in Network/Security/SaaS Support
• Proficiency in Active Directory/GPO, Windows, Linux, and PowerShell/Python scripting
• Proven experience in a technical support role, preferably in the cybersecurity industry
• Excellent problem-solving and communication skills
• Fluent English (C1 or above)
• Willingness to learn and adapt in a fast-paced environment
• Strong understanding of network security
• Ability to work independently and as part of a team
• Commitment to innovation, integrity, and excellence