Mental Health & Addictions Advisor

• Provide mental health and addictions support, including assessment, interventions, support planning, referrals, risk identification, and appropriate escalation
• Work alongside service users to identify strengths, protective factors, and practical next steps
• Support individuals to access urgent services when needed
• Deliver culturally responsive, trauma informed support aligned with Te Tiriti o Waitangi
• Communicate with service users via phone, SMS, email, and online chat platforms
• Accurately document information using organisational IT systems
• Contribute to continuous quality improvement
• Uphold ethical and professional standards
• Work as part of a collaborative 24/7 shift team supporting National Telehealth Service offerings

• Minimum Level 4 Health and Wellbeing qualification (Mental Health and Addiction strand or equivalent)
• Demonstrated experience working with people experiencing mental distress and addiction challenges
• Experience providing assessment, brief emotional support, and risk identification
• Experience supporting people to access urgent services when required
• Understanding of trauma informed, wellbeing oriented, and values-based practice
• Strong listening and communication skills with the ability to build rapport quickly in virtual environments
• Sound assessment capability and decision making
• Confidence using digital systems and communication platforms
• Ability to work within established protocols, documentation standards, and clinical governance frameworks
• Cultural responsiveness and commitment to equity
• Professional resilience, accountability, and reflective practice
• Flexibility to work a variety of shifts, including overnights, early mornings, and weekends
• Availability to work 0.6–1 FTE, with shifts available between 10:30pm–11:00am
• Ideally three to six months experience working in telehealth or a similar role

• A supportive and collaborative working environment
• Ongoing professional development and reflective practice opportunities
• The opportunity to contribute to equitable wellbeing outcomes across Aotearoa
• Meaningful mahi within a values led organisation
• Opportunity for flexible/hybrid working
• Access to kaimahi benefits and retail discounts