Associate Manager, Clinical Operations

• Oversee daily line management responsibilities for assigned clinical operations staff
• Provide coaching and professional development support
• Manage employee resourcing, alignment, training and ongoing professional and technical development
• Collaborate with senior management and executive staff on strategic planning and business development
• Act as escalation point for performance concerns and training needs
• Manage and conduct induction/orientation programs for new employees
• Support local resourcing and project lead/functional lead allocation activities
• Escalate issues that may affect project deliverables
• Deliver training on WPDs, SOPs, local requirements and clinical operations topics
• Identify training gaps and ensure training requirements are met
• Participate in process improvement and development initiatives
• Facilitate the risk-based monitoring approach
• Alert management to quality issues and request QA audits as appropriate
• Support audit responses from direct reports and project teams
• Review CTMS, Preclarus and Clarity systems to evaluate employee and project metrics, KPIs and project status
• Conduct PAVs remotely or on-site to evaluate employee monitoring skills and project conduct
• Manage staff activities including hiring, performance management, coaching, mentoring, counseling and separations
• Review and approve salary administration actions, time records, expenses, leave and overtime

• Bachelor's degree or equivalent and relevant formal academic / vocational qualification
• Previous experience comparable to 0 to 5 years
• 1+ year of leadership responsibility
• Knowledge of clinical operations and monitoring modalities/environments
• Ability to manage induction/orientation programs
• Ability to maintain staff CVs, training records, position profiles and experience profiles
• Knowledge of local resourcing processes
• Experience with Working Practice Documents (WPDs) and Standard Operating Procedures (SOPs)
• Understanding of risk-based monitoring
• Ability to identify quality issues and support QA audits and audit responses
• Experience reviewing CTMS, Preclarus and Clarity systems
• Ability to evaluate employee monitoring skills and project conduct
• Ability to perform interviewing, selection, professional development, goal setting, performance management, coaching and mentoring
• Ability to review and approve time records, expense reports, leave requests and overtime

• Global team environment
• Collaboration and development opportunities
• Opportunity to contribute to scientific innovation and excellence