Platform Implementation – Quality Specialist

• Review and validate completed implementations, experience builds, bug fixes, and development tickets to ensure they meet requirements and function as intended
• Perform functional, visual, responsive (desktop/mobile), regression, and relevant edge-case testing
• Identify, document, and communicate defects with clear reproduction steps, expected versus actual behavior, and supporting screenshots or recordings where applicable
• Collaborate with the Development Team to resolve issues and validate completed fixes before release
• Implement select merchant-requested changes and configure platform experiences based on approved requirements
• Make straightforward corrections and updates when appropriate
• Maintain clear documentation and communication across Development, Support, and Customer Success teams
• Ensure all requests are completed accurately, efficiently, and within established quality standards and timelines

• Excellent English communication skills, both written and verbal, with the ability to accurately interpret requirements, document findings, and collaborate effectively with cross-functional teams – MUST
• At least 1 year of experience in quality assurance, web implementation, platform configuration, website content management, or a similar role – MUST
• HTML and CSS proficiency – MUST
• Experience with ticketing systems such as HubSpot, Zendesk, Freshdesk, Jira, or similar – MUST
• Familiarity with JavaScript – ADVANTAGE
• Hands-on Shopify experience – ADVANTAGE
• Experience with e-commerce, CMS, personalization, or similar web-based platforms – ADVANTAGE
• Familiarity with browser Developer Tools (Chrome DevTools or equivalent) and basic web troubleshooting techniques – ADVANTAGE
• Familiarity with A/B testing, experimentation, personalization, or CRO platforms – ADVANTAGE
• Strong QA skills, including functional, visual, responsive, regression, and edge-case testing
• Strong attention to detail, problem-solving, and troubleshooting skills
• Ability to document defects clearly, including reproduction steps and supporting evidence
• Strong organizational, time management, and communication skills
• Ability to thrive in a fast-paced, collaborative environment
• Stable internet connection (100+ Mbps) and a quiet, professional workspace – MUST
• Flexibility to work morning, mid, or night shifts (Philippine time) in support of a 24/7 operation – MUST

• Above-market base
• Fully remote, long-term role — no commute, no office mandate
• Direct line to client stakeholders
• Real growth track: lead or specialist roles
• AI-native toolkit — inside the loop