Technology Solutions Manager

• Advise, consult, guide, and design systems and infrastructure used by company staff
• Work directly with leadership stakeholders at all levels
• Administer and lead the sprint-based program driving prioritized development projects for internal and vendor-supplied systems
• Consult with business leader stakeholders to understand current and future needs based on business direction
• Collaborate with business analysts, project managers, business unit colleagues, and vendors to architect effective solutions
• Act as primary liaison with key company vendors and optimize use of their solutions
• Assist with administration and management of the Agile Sprint program, including leading the cross-functional team and tracking/reporting sprint results
• Guide software development and data analysis/reporting work by engineer technologists
• Identify process improvement opportunities
• Consult with and guide Technologists on solution ideas, technology knowledge, and systems perspective
• Leverage reporting and analytics tools to manage internal systems
• Participate in company policy creation and maintenance and SOC 2 compliance activities
• Maintain knowledge of relevant technologies, industry trends, developments, and best practices
• Participate in handling and resolution of tickets related to supported areas and other areas as required

• Broad-based technology knowledge including database structure/design, development, ITSM support programs, agile process, IT support systems, cyber security, and A.I.
• Ability to meet with business unit leaders to discover needs and innovate creative solutions to business problems
• Systems and design thinking proficiency
• Excellent written and verbal communication skills
• Proven ability to work to deadlines and manage expectations in an agile environment
• Self-driven lifelong learner focused on advancing personal skills and abilities
• Strong Microsoft Office Suite skills
• Ability to work successfully independently and in a team setting
• Bachelor's degree or equivalent certifications/experience in a relevant technology field required
• Experience with automation software and AI technology
• Certifications for job-relevant technologies preferred
• Knowledge of and/or experience in SQL, VB, Python, PowerShell, etc. preferred
• Experience designing and developing APIs preferred
• Prolonged periods of sitting at a desk and working on a computer
• Must be able to move up to 15 pounds at times
• Must be able to participate in video conferences/meetings

• Equal opportunity employer
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the role