Director of Maintenance

• Own the maintenance operating system from request intake through scheduling, field execution, documentation, billing handoff, and closeout
• Set emergency and routine service levels, escalation rules, quality standards, and communication expectations
• Run weekly maintenance operating reviews covering backlog, aging, scheduled work, emergencies, callbacks, staffing, vendor capacity, and financial performance
• Ensure accurate work-order status, scheduling, resident communication, vendor communication, and after-hours handoffs
• Hold the Project Manager/Estimator accountable for scopes, estimates, schedules, project delivery, change control, documentation, and project margins
• Use the Field Operations Specialist for inspections, technical troubleshooting, difficult jobs, field recommendations, and workmanship checks
• Maintain decision-ready records in PropertyMeld, Buildium, approved trackers, and related source systems
• Directly manage field staff, including expectations, schedules, coaching, attendance, discipline, development, and staffing decisions
• Define skills, productivity expectations, quality standards, safety practices, and documentation requirements for field roles
• Build labor and vendor capacity plans for seasonal demand, portfolio growth, emergency coverage, and project commitments
• Create onboarding and training plans for field staff, coordinators, estimators, and vendors
• Own the maintenance budget, labor plan, vendor plan, gross-margin review, billing completeness, and material cost controls
• Review vendor performance, pricing, availability, insurance requirements, service quality, and replacement risk
• Partner with Finance to reconcile operations with billing, payroll, vendor bills, receivables, and department reporting
• Coordinate cross-department handoffs with Property Operations, Leasing, Customer Success, On Ramp, Finance, and Systems/Data
• Convert maintenance data into executive action plans and bring recommendations on risks and corrective actions to the COO and CEO
• Build and maintain maintenance playbooks for routine work, emergencies, projects, inspections, vendor use, resident communication, and billing handoff

• Significant progressive experience leading maintenance, facilities, construction service, field operations, or a comparable multi-site service function
• Proven people-management experience, including performance expectations, coaching, discipline, hiring, staffing, and direct accountability for a field team
• Working knowledge of work-order operations, emergency response, estimating, project delivery, vendor management, quality control, and safety practices
• Experience owning a department budget, labor capacity, vendor cost, billing completeness, and operating metrics
• Ability to distinguish technical expertise from people leadership and assign each responsibility to the correct role
• Strong written and verbal communication, follow-through, documentation, and comfort holding staff, vendors, and peers accountable
• Experience with property-management, maintenance-management, scheduling, reporting, and collaboration systems
• Ability to lead a distributed team across field and remote functions
• Preferred: experience in residential property management, condominium/HOA management, multifamily operations, or an in-house maintenance business
• Preferred: experience with PropertyMeld, Buildium, QuickBooks Online, Google Workspace, and workflow or reporting automation
• Preferred: measurable results improving response time, backlog aging, gross margin, billing completeness, vendor capacity, callbacks, or field productivity
• Preferred: relevant trade, construction-management, facilities, project-management, or safety qualification

• Employer-sponsored health coverage; eligibility, plan terms, and employer contribution governed by the applicable benefit plan and offer letter
• 15 paid days of PTO annually, subject to company policy
• 5 paid sick days annually, subject to company policy and applicable law
• Paid holidays, subject to the company holiday calendar