Operations Assistant

• Reconcile billing and subscription records, investigate discrepancies, and coordinate collections follow-up
• Manage MSA intake and agreement workflows through Ironclad, track signatures and renewals, and maintain contract records
• Coordinate TLS and Vesting Platform onboarding, triage Pylon inboxes, and communicate throughout the customer lifecycle
• Prepare token distributions, support grant setup and M2M migrations, and execute controlled lockup coverage
• Maintain SOPs, reporting methodology, and canonical operational datasets
• Flag automation opportunities and escalate policy questions to designated owners
• Support operational workflows for Coinbase’s token management platform and Prime customers

• 1+ years of experience in operations, financial operations, contract administration, or customer operations within financial services, fintech, or digital assets
• Ability to manage multiple concurrent workflows accurately, including billing reconciliation, subscription tracking, and record maintenance
• Hands-on experience with Ironclad, Pylon, CRM platforms, or subscription billing systems
• Familiarity with KPI tracking, data hygiene practices, and documented controls for revenue and customer metrics reporting
• Responsible use of generative AI with human oversight
• Maximum of 3 applications within a 6-month period

• Remote-first work environment
• Quarterly in-person working sessions (“surges”)
• Equal opportunity employment
• Reasonable accommodation support