Sales Operations Lead

• Ensure the efficiency and reliability of the operational and financial processes associated with Life MBA sales
• Maximize cash flow and protect Seekers’ revenue through the management of amortization schedules, collections, and refunds
• Manage installment payment plans, identify payment defaults, and contact students to resolve outstanding balances
• Implement and improve payment follow-up processes
• Manage refund requests end to end, analyzing contractual terms, internal policies, and applicable legislation
• Identify legitimate revenue-retention opportunities and present alternatives to students
• Validate sales and ensure data consistency across the CRM, payment, invoicing, automation, and reporting systems
• Correct errors and discrepancies in the systems and support revenue forecast updates
• Validate the monthly calculation of commissions for the Sales and Booking teams
• Manage the operational relationship with payment and financing providers
• Coordinate documentation for DGERT certification processes
• Keep templates, support materials, and administrative processes up to date
• Monitor KPIs and produce reports on amortization, collections, refunds, and operational quality
• Identify automation opportunities, implement improvements, and anticipate operational and financial risks
• Participate in daily, weekly, and monthly check-ins with the General Manager

• Good knowledge of Excel / Google Sheets, including formulas, data cross-referencing and validation, control dashboards, and reporting
• Experience with CRMs, preferably Pipedrive
• Comfortable using payment, invoicing, and Business Intelligence platforms
• Ability to manage multiple processes simultaneously, prioritize effectively, and meet deadlines
• Ability to identify errors and inconsistencies in financial and commercial information
• Ability to investigate root causes and independently implement sustainable solutions
• Clear, empathetic, and assertive communication skills in situations involving payments, collections, and refunds
• Ability to monitor metrics, identify deviations, and present decision-oriented information
• DISC: C > 25%; S > 15%
• Knowledge of and experience using Notion, Slack, WhatsApp, Google Meet, Pipedrive, Google Sheets / Excel, Power BI, Stripe, InvoiceXpress, and Uscreen