Senior Director, Product & Solutions

• Lead Zepto’s combined Product and Solutions team
• Connect company strategy, customer insight and technical judgement to deliver focused priorities, high-quality products and excellent customer experiences
• Act as the Chief Product Officer’s 2IC and report to the CPO
• Set Zepto’s product direction and own portfolio sequencing and trade-offs
• Bring Product and Solutions together as one customer-informed team
• Establish an operating cadence that improves decision speed, focus and delivery predictability
• Support demos, proofs of concept and technical discovery
• Escalate and support complex customer implementations requiring architectural or executive support
• Coach, develop and hire product and solutions professionals
• Build a credible senior individual-contributor path
• Personally own at least one difficult, high-leverage problem at a time
• Represent the CPO and Zepto at conferences, panels and public events as required
• Integrate AI into working practices, including setup, documentation and cross-team alignment of AI tools

• Material experience across both product and solutions / technical delivery functions in a technically complex environment
• Payment experience is a bonus
• Track record of taking products or significant product areas from problem definition through delivery and iteration, and owning the outcome
• Technical fluency sufficient to operate credibly among engineers
• Comfortable with GitHub branches and pull requests
• Experience using AI-enabled tools to investigate how a system works
• Confidence discussing architecture, security, performance, reliability, APIs, data flows and integration patterns
• Experience managing and developing senior people, including growing someone into a materially larger role
• Strong product judgement and commercial range
• Clear written and verbal communication with a bias toward decisions and action
• Background checks required as part of the recruitment process

• Work anywhere in Australia through a remote-first work culture
• Access to premium co-working spaces and Byron, Sydney & Melbourne Hubs
• 12 weeks paid parental leave for primary caregivers
• 4 weeks paid parental leave for secondary caregivers
• 3 paid Wellbeing Days per year
• Employee Assistance Program
• Individual annual learning budget
• 4 paid Growth & Impact Days annually for professional development
• $500 Remote Work Budget upon commencement for home-office setup
• $300 annually from the 2nd Zeptoversary for remote-work support