Marketing Success Associate

• Support the Marketing Success Manager in daily operations to ensure client satisfaction and retention
• Coordinate follow-up tasks and monitor client progress
• Generate daily reports
• Maintain up-to-date knowledge of customer needs and requirements
• Correspond with clients and their office staff via texts, emails, and calls
• Address client queries within strict deadlines
• Create slide decks, documents, and spreadsheets as needed
• Learn new software for audit and analytical purposes
• Extract information from clients' databases
• Create management reports

• Outstanding communication skills in spoken and written English
• Prior experience communicating with clients (foreign or local)
• Fundamental computer literacy
• Knowledge of Zoom and Google Docs/Spreadsheets applications
• Experience in complaint management
• Prior experience in customer service or a similar field
• Must work 8 hours per day during the specified Sri Lanka time shifts
• Must work additional hours when required
• Must be 100% committed to meeting deadlines
• Must be a permanent citizen of Sri Lanka or hold a valid work permit to work in Sri Lanka
• Must have a personal computer capable of handling work tasks
• Must be willing to install and use tools such as Zoom, Skype, and Slack
• Must have a quiet, dedicated workspace for an 8-hour shift
• Must have stable, high-speed internet
• Must have a secondary internet source for power outages
• Must accept the proposed gross salary of 90,000 LKR per month during the six-month probation
• Must be comfortable working the specified night shifts
• Mandatory video submission as part of the application

• WFH - Work from the comfort of your own home
• EPF/ETF enrollment as per Sri Lankan labor law
• Probation confirmation increment after 06 months (conditions apply)
• Paid Leave
• Selected Professional Training & Certification programs
• Annual Rewards based on performance and role (conditions apply)
• Exposure to international clients
• Opportunities for growth and knowledge in the marketing field