Senior IT Technician

• Troubleshoot and resolve complex Level 3 technical issues involving networks, servers, software, and security incidents
• Configure, maintain, and troubleshoot LAN, WAN, VPN, VLAN, firewalls, routers, switches, and wireless networks
• Manage Windows and Linux servers, Active Directory, DNS, DHCP, Group Policy, and virtualization environments
• Administer Microsoft Azure, AWS, and hybrid cloud infrastructure
• Monitor system performance and implement preventive maintenance
• Conduct cybersecurity assessments, investigate threats, and implement MFA, encryption, firewall, and intrusion-prevention solutions
• Maintain backup and disaster recovery solutions, perform recovery testing, and support business continuity planning
• Lead server deployments, infrastructure upgrades, cloud migrations, and network improvement projects
• Develop automation scripts using PowerShell, Python, or Bash
• Configure and optimize RMM tools for proactive maintenance and monitoring
• Explore AI-powered tools for monitoring, cybersecurity, automation, and operational improvements
• Coordinate with external vendors
• Maintain technical documentation, troubleshooting procedures, system configurations, and IT reports
• Communicate technical issues and recommendations to clients and internal stakeholders
• Mentor Level 1 and Level 2 technicians
• Support IT compliance, risk assessments, and change-management processes

• Proven experience in advanced IT technical support, systems administration, or a similar senior-level IT role
• Strong knowledge of TCP/IP, LAN, WAN, VPN, VLAN, DNS, DHCP, routing, and switching
• Experience configuring and managing firewalls and network security appliances such as Cisco, Palo Alto, or SonicWall
• Advanced troubleshooting across Windows Server, Linux, Active Directory, and cloud environments
• Hands-on experience with VMware or Hyper-V
• Experience administering Microsoft Azure, AWS, or Google Cloud environments
• Knowledge of cybersecurity best practices, threat detection, vulnerability management, incident response, and MFA
• Experience with backup, storage, and disaster recovery solutions including Veeam, Acronis, Synology, or similar platforms
• Familiarity with ConnectWise, Kaseya, or N-able RMM tools
• Scripting and automation knowledge using PowerShell, Python, or Bash
• Strong analytical, documentation, organization, and project coordination skills
• Ability to manage technical escalations, coordinate with vendors, and prioritize critical issues
• Excellent customer service skills and ability to explain technical concepts to non-technical users
• Ability to support and mentor junior IT technicians
• Fluent English and Spanish with excellent verbal and written communication skills
• Familiarity with AI-powered monitoring, cybersecurity, and automation technologies

• Fully remote work environment
• Stable, long-term collaboration
• Clear scope of responsibilities and structured workflows
• Training and onboarding support
• Opportunity to work with international teams
• Exposure to modern tools and professional processes
• Supportive and collaborative work culture
• Opportunity for skill development and career growth
• Set work schedule determined by the client
• Client-provided training may be required
• Performance measured against KPIs and goals
• Long-term partnership opportunities