Senior Associate, Clinical Applications Service & Support

• Provide hands-on clinical training and ongoing education to surgeons and operating room staff on the approved use of Alcon's cataract and refractive surgical device portfolio
• Deliver on-site and remote clinical application support, respond to customer inquiries, troubleshoot clinical and technical issues, and support equipment installations and software upgrades with Field Service Engineers and Sales Representatives
• Collaborate with customers and internal teams to ensure successful adoption of new technologies and maintain customer engagement and satisfaction through proactive support and follow-up
• Support medical congresses, workshops, demonstrations, wet labs, and educational events
• Gather and share clinical insights contributing to continuous product and service improvement
• Document site visits, report adverse events and device deficiencies, maintain certifications, and adhere to GxP requirements, Standard Operating Procedures, company policies, regulatory requirements, and quality standards

• Bachelor's Degree in Orthoptics, Optometry
• Minimum of 2 years of experience in clinical support, medical devices, healthcare, surgical environments, or a related customer-facing technical role
• Experience delivering training, education or clinical support to healthcare professionals
• Strong technical aptitude with the ability to learn and explain complex surgical technologies and medical devices
• Excellent communication, presentation, and relationship-building skills with the ability to engage effectively with surgeons, clinical staff, and cross-functional teams
• Strong organizational and problem-solving skills with the ability to manage multiple priorities in a dynamic environment
• Commitment to compliance, quality, patient safety, and continuous improvement
• Fluency in the local language; proficiency in English preferred

• Applicable variable compensation (including bonus)
• Country-specific subsidized benefits
• Continuous learning opportunities
• Professional development
• Career growth