Customer Service Representative, Customer Retention

• Provide customer service focused on customer retention and relationship management
• Identify each customer’s needs and present personalized solutions
• Deliver a positive experience throughout the entire interaction
• Answer questions and provide guidance on available products and services
• Highlight the benefits that best match each customer’s profile
• Ensure consultative, human-centered, and excellent customer service
• Use an automated dialing system that places calls automatically and routes the interaction when the customer answers

• Must be 18 years of age or older
• High school diploma
• Reside in municipalities in Greater São Paulo (ABC Paulista, North Zone, East Zone, South Zone, West Zone, Downtown, Alto Tietê, or nearby areas)
• Own a computer or laptop for remote work
• No prior experience in the role required

• Fixed salary plus performance-based variable incentives
• Meal voucher
• Medical and dental insurance
• Profit-sharing bonus
• Life insurance
• Comprehensive training and ongoing support for your professional development
• Collaborative, dynamic environment with real opportunities for career growth
• Career path, with the possibility of internal advancement after six months, based on performance and position availability
• Continuous development and training programs to support your professional growth
• Transportation allowance
• Meal allowance
• Profit sharing
• Performance awards