ServiceNow Solution Architect – TSM/OMT

• Develop customer applications for Work Order Management, scheduling, and dispatch
• Collaborate with stakeholders to identify key functionality within custom ServiceNow instances
• Enhance ServiceNow event rules to ensure proper CMDB binding
• Interact with technical SMEs to obtain environment information supporting service map and event work

• Experience with TSM/OMT in ServiceNow
• Comprehension of, and ability to communicate and implement TSM/OMT solutions
• Ability to develop interfaces for user audiences using custom application models or Service Portals
• Experience developing integrated logic and functional components interfacing with ServiceNow internal services and REST APIs
• Experience with service-oriented and distributed enterprise application architecture
• Understanding of credential-less and credential-based Discovery
• Ability to install, configure, and integrate ServiceNow TSM/OMT software products, focusing on Discovery, Service Mapping, Certification Management, Service Graph Connectors, and Multisource CMDB
• Ability to prevent duplicate CIs using CI identifiers
• Ability to extend Horizontal Discovery with custom Infrastructure Patterns and Application Patterns
• Knowledge of configuring, managing, and maintaining MID servers
• Proficiency with command line console for Service Mapping
• Ability to work with and migrate patterns between environments for Service Mapping
• Proficiency configuring Identification Rules for Service Mapping
• Knowledge of Discovery of multi-tier services, including advanced pattern configuration for Service Mapping

• Healthy work-life balance
• Collaborative and innovative culture
• Professional growth support
• Diversity and inclusion
• Equal opportunity workplace
• Disability accommodation support