Marketing and Operations Assistant

• Manage and post content across Instagram, TikTok, and other social channels
• Create content and brand assets using Higgsfield, ChatGPT, and Canva
• Maintain a consistent posting cadence and monitor relevant trends
• Research competitors and trends to generate content ideas
• Research and identify suitable creators, influencers, and affiliates
• Handle creator outreach, follow-ups, communication, product samples, and partnership deliverables
• Respond to DMs, comments, creator messages, and inbound opportunities
• Manage and resolve customer support tickets and flag recurring issues
• Support the Head of Sales with lead lists, follow-ups, presentations, data, and administrative work
• Research retailers, affiliates, and growth opportunities
• Prepare sales materials and organize pipelines
• Update spreadsheets, trackers, and project management tools
• Prepare simple performance reports
• Maintain organized files, systems, and processes
• Participate in weekly team meetings and help drive execution
• Coordinate product launches, promotions, samples, and partnerships
• Complete tasks and projects for the founder
• Grow into ownership of larger business areas
• Perform other related duties as assigned

• High-agency and proactive; able to identify and complete tasks without step-by-step instructions
• Comfortable switching between marketing, administration, customer support, and operations
• Understanding of Instagram, TikTok, creator culture, and effective content
• Enthusiasm for using ChatGPT, Higgsfield, and Canva
• Excellent written English for DMs, emails, captions, and customer replies
• Highly organized with trackers, spreadsheets, and project boards
• Fast learner able to pick up new software and systems quickly
• Relevant background in marketing, social media, eCommerce, executive/virtual assistance, or operations support
• Consumer/CPG or DTC experience is a bonus
• Influencer or affiliate program experience is an advantage
• Shopify or customer support ticketing platform familiarity is a nice-to-have
• Business-casual attire for meetings
• Clean background, good camera, good microphone, and strong Wi-Fi
• Availability for 7:00 AM–4:00 PM MST

• 13th Month Bonus
• Permanent work-from-home / remote set-up
• Health insurance
• Dental insurance
• Mental health insurance
• Great starting salary
• Growth opportunity
• Performance-based raises
• Prizes and bonuses
• Opportunity to take ownership of bigger areas of the business
• Work AI-first and develop modern AI and content-tool skills
• Collaborative culture
• Personal development support