Partner Operations – AI Automation Manager

• Identify bottlenecks in partner-facing and internal processes; design, document, and implement improvements end-to-end
• Own partner operations process mapping, lead process improvement projects, and measure impact against efficiency and margin targets
• Identify opportunities to reduce COGS spend, improve cost traceability, and support contract negotiations with relevant data
• Own the end-to-end partner journey, optimize tools, and improve partner satisfaction and engagement
• Design, build, and deploy AI agents and automated workflows across partner operations
• Apply AI tooling, including Claude, Gemini, and automation platforms, to operational tasks
• Implement AI and automation frameworks across OEM operations, Partner Journey, and the Partner Portal
• Apply AI grounding, prompt design, and output validation
• Maintain, configure, and optimize Salesforce, Jira, Partner Portal, Crossbeam, and related systems
• Contribute to tool selection, deployment, and upkeep, including Partner Portal rebuild evaluation
• Build Salesforce and Jira reports and dashboards, manage workflow logic, and reconcile cross-system data
• Pull, clean, and analyze data to support partner program decisions
• Lead planning and execution for the Partner Portal rebuild, AI/automation rollouts, and partner program enhancements
• Own project scopes, timelines, and accountability tracking across cross-functional stakeholders
• Partner with Channel, Salesforce, and Engineering teams to articulate needs, requirements, and solutions
• Serve as primary contact for partner operations tools, managing requests and partner-facing communications
• Foster a collaborative, knowledge-sharing culture

• Hands-on experience building and deploying AI agents or automated workflows
• Deep working knowledge of Salesforce: reports, dashboards, workflow rules, data objects, and cross-system reconciliation
• Strong organizational and time management skills
• Desire and interest in working in a high-volume office atmosphere
• Ability to multitask and quickly shift focus
• Ability to navigate unstructured data, define new processes, and adapt to shifting business priorities in ambiguous, fast-paced environments
• Ability to complete multi-step tasks with a high level of accuracy
• Excellent teamwork, interpersonal, communication, and customer service skills
• Strong work ethic
• 5+ years working in Business systems management, Sales operations, Process Improvement, or Partner Management
• Proficiency in Jira for project and issue tracking, including workflow configuration and cross-team coordination
• Familiarity with Drupal or Drupal PaaS is a strong plus
• Strong analytical and problem-solving skills
• Strong working knowledge of Google Suite
• Strong working knowledge of Salesforce
• Experience with process improvement initiatives
• Experience with enterprise BI/reporting software such as Domo is a plus