Platform Operations Engineer

• Receive and process requests via Telegram, Slack, and email
• Clarify the nature of issues and gather details from users
• Identify which component or service an incident relates to
• Own incidents end-to-end from detection through resolution
• Keep stakeholders updated throughout incident resolution
• Perform basic infrastructure troubleshooting involving logs, service status, and configurations
• Execute deterministic runbook actions, such as restarting failed services, testing recovery, and confirming resolution
• Escalate to L2/L3 DevOps and developers with prepared context
• Create tickets and bug reports in the tracker
• Collaborate with the team to build and maintain runbooks and knowledge-base entries for recurring issues

• Experience working with monitoring and logging systems
• Ability to read and analyze logs using Grafana, Kibana, and Loki
• Basic issue localization across network, DNS, and service connectivity
• Basic understanding of Kubernetes: kubectl logs, kubectl describe, kubectl get
• Understanding of application configuration: Helm values, ConfigMaps, and environment variables
• Infrastructure-level troubleshooting including service availability, node status, and resources
• Background in QA or technical support
• Willingness to work night shifts covering European hours
• Experience with Helm is a plus
• Familiarity with CI/CD pipelines is a nice-to-have
• Understanding of microservices architecture is a nice-to-have
• Ability to ask precise clarifying questions
• Structured problem description when escalating
• Independence and ownership
• Genuine desire to understand issues rather than pass them along
• Growth-oriented mindset
• Candidates based near the EST timezone are preferred

• 21 vacation days + public holidays + 5 sick days
• Private English lessons via Preply
• Fully remote work across Europe
• Cutting-edge tech stack including Speech Technologies, NLP, Generative AI (LLMs, diffusion models), and voice-first agentic architecture with privacy-first and on-premises deployment
• Fast career progression
• Startup pace with enterprise stability, real clients, and real revenue