Operations and Accounting Support Specialist

• Act as a subject-matter and platform expert for clients using Pennylane, accounting and financial management software
• Serve as a liaison between client business owners, in-house accountants, and accounting firms
• Understand and investigate the issues encountered by users on a daily basis
• Provide an answer or solution, or escalate issues to the technical teams when necessary
• Help in-house and accounting-firm accountants import their data into Pennylane to facilitate migration
• Participate in ongoing training on the product, company, and its departments
• Receive, qualify, and resolve accounting-related requests
• Track requests through to the complete resolution of tickets
• Handle increasingly complex customer requests
• Create and update help resources to promote customer self-service
• Share accounting knowledge and hands-on experience with colleagues
• Relay well-developed customer feedback to the product teams
• Identify areas for improvement and increase team efficiency
• Lead improvement and professional development projects
• Potentially progress to more specialized support topics, account management, or customer implementation

• Accounting qualification or degree (BTS CGO, DCG, BTS Assistant de Gestion PME-PMI, Master’s in Accounting, Control and Audit, or Bachelor’s degree in Administrative and Accounting Management)
• At least 3 years’ experience in an accounting firm, ideally covering at least three tax seasons
• Direct experience working with a business owner is a plus
• Interest in innovative work tools and new technologies
• Self-motivated, with the ability to solve problems independently and find solutions
• Knowledge of Pennylane is a plus
• Professional proficiency in English
• Strong written communication skills and the ability to explain concepts clearly to users
• Ability to understand and respond to customer needs, provide excellent service, and maintain strong relationships
• Ability to work independently and as part of a team
• Flexibility to adapt to the tool’s rapid evolution
• Willingness to learn and stay up to date with product developments
• Must have the right to work in France; the company does not sponsor visas

• One of the market’s leading health insurance plans (Alan Blue and Alan Mind)
• Meal vouchers (Swile card)
• 6 to 12 additional RTT days, in addition to 5 weeks of paid vacation
• The opportunity to improve your English through Busuu
• A monthly allowance to support working from home or from a coworking space
• BSPCE equity package
• Access to 8,000 gyms across France and more than 300 wellness activities through Gymlib
• A Mac
• Tech Days every three months for remote employees
• Annual company retreat
• An inclusive, supportive work environment that fosters personal and professional growth