Technical Support Specialist

• Provide timely technical support to internal teams and partners regarding system monitoring and service stability
• Maintain and use Prometheus, Grafana, Loki, and Alertmanager
• Log, analyze, and categorize incidents in Jira Service Management and escalate issues when needed
• Develop and maintain small automation tools, including Python scripts and Telegram, Slack, or Jira bots
• Administer Linux servers, including logs, access control, services, and cronjobs
• Document recurring issues and solutions in Confluence
• Work with REST APIs to integrate with third-party systems
• Participate in a 24/7 shift rotation, including nights and weekends

• 1+ years of experience in technical support, operations, or system administration
• Strong command of the Linux CLI, logs, services, file permissions, and networking
• Experience working with monitoring and alerting systems
• Understanding of incident and problem management (ITIL or Jira workflows)
• Basic skills in Python scripting
• Experience with Telegram, Slack, or Jira bots is a strong plus
• Understanding of REST APIs
• Excellent written and verbal communication skills in English and Russian
• Willingness to work in a shift-based environment, including on-call
• Attention to detail and ability to explain complex technical concepts in simple terms
• Experience in FinTech, acquiring, or payment systems is a nice-to-have
• Familiarity with Docker, CI/CD, or centralized logging systems such as ELK or Jaeger is a nice-to-have
• Hands-on contributions to automation or monitoring in production environments are a nice-to-have

• Opportunity to shape the future of fintech solutions within a growing company
• Collaborative, horizontal team structure that values your expertise and ideas
• Continuous learning and development opportunities to enhance your skills and career growth
• Competitive salary and benefits package
• Flexible work arrangements to support work-life balance
• 24/7 shift rotation including nights and weekends