Associate Manager – Clinical Operations

• Oversee daily line management responsibilities for assigned clinical operations staff
• Provide leadership, coaching, mentoring, and professional development support
• Manage effective resourcing, alignment, training, and ongoing technical development
• Collaborate with senior management and executive staff on strategic planning and business development
• Manage and conduct induction and orientation programs for new employees
• Maintain staff CVs, training records, position profiles, and experience profiles
• Support local resourcing and allocation activities and project or functional leads
• Escalate issues that may affect project deliverables
• Deliver training on WPDs, SOPs, local requirements, and other clinical operations topics
• Participate in process improvement and development initiatives
• Facilitate risk-based monitoring
• Alert management to quality issues, request QA audits, and support audit responses
• Review CTMS, Preclarus, and Clarity systems to evaluate metrics, KPIs, and project status
• Conduct remote or on-site PAVs to evaluate employee monitoring skills and project conduct
• Manage staff activities including interviewing, selection, goal setting, performance management, counseling, and separations
• Approve actions related to salary administration, hiring, corrective action, and terminations
• Review and approve time records, expense reports, leave requests, and overtime

• Bachelor's degree or equivalent and relevant formal academic / vocational qualification
• Previous experience comparable to 0 to 5 years
• 1+ year of leadership responsibility
• Knowledge of clinical operations and clinical research services
• Ability to deliver training on WPDs, SOPs, local requirements, and clinical operations topics
• Ability to identify training gaps and ensure training requirements are met
• Understanding of risk-based monitoring
• Ability to evaluate employee and project metrics, KPIs, and project status using CTMS, Preclarus, and Clarity
• Ability to evaluate monitoring skills and project conduct through PAVs
• Ability to manage performance, professional development, coaching, mentoring, employee counseling, hiring, corrective action, and terminations

• Competitive salary
• Award-winning learning and development programme
• Flexible working culture
• Work-life balance
• Collaborative environment
• Professional and technical development support
• Coaching and development support