Technical Customer Support Associate – Night, Weekend, Bank Holiday Shifts

• Work night 12-hour shifts on Fridays, Saturdays, Sundays, and Polish Bank Holidays from 8 pm to 8 am
• Provide support for customers related to installation, troubleshooting, and integration of Jamf products and supporting technologies
• Provide timely and accurate responses via chat, email, phone, and other outreach methods
• Diagnose and resolve technical and account issues
• Guide customers through workflow steps
• Handle customer requests effectively and escalate when necessary
• Develop understanding of Jamf product features, functionality, and best practices
• Ensure positive customer experiences through professional and empathetic interactions
• Stay current on product features, technologies, and industry trends
• Participate in ongoing training sessions
• Perform other duties as assigned

• Fluency in English is a must (B2/C1)
• Communication level in a second language (German, Spanish, French, Japanese, or Chinese) is nice to have
• Strong problem-solving abilities with a customer-first mentality
• Basic technical knowledge and aptitude for learning new software systems
• Excellent written and verbal communication skills
• Experience with CRM and support tools such as ServiceNow or Intercom, or similar
• Familiarity with basic troubleshooting methods and diagnostic tools
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Empathetic and patient when dealing with customer issues
• Highly organized, with attention to detail and accuracy
• Self-motivated with a proactive approach to resolving customer issues
• Passion for learning and staying up to date with the latest technologies and trends
• Ability to collaborate effectively across departments
• Must be based in Poland and have sponsorship to live and work in Poland

• Open, flexible culture based on respect and trust
• Work-life balance prioritized
• Ongoing training sessions
• Clear and defined customer support career path
• Opportunities for horizontal career growth
• Inclusive and supportive work environment
• Reasonable accommodation support for disabilities or religious beliefs