Virtual Assistant – Outreach and Engagement

• Own high-volume outbound member texting for a travel membership company whose members are primarily college students
• Send outbound texts to a large volume of members using approved messaging patterns and base templates
• Personalize messages so they feel timely, human, and casual rather than copied and pasted
• Review recent message history before sending to avoid repetitive styles or tones
• Notice recent or upcoming travel and planning stage to choose the best message variation
• Move through a high number of conversations quickly while staying accurate and detail-oriented
• Read member conversations regularly to build familiarity and judgment
• Follow messaging guidance while making smart small adjustments when needed
• Escalate unusual, high-stakes, or unclear situations rather than guessing
• Match a casual, upbeat tone that resonates with a college-aged audience
• Complete application, prequalifying questions, video introduction, role-specific assessment if applicable, recruitment interview, executive interview, client interview, and background/reference check

• Excellent written English with a strong feel for natural, casual US texting language
• Genuinely plugged into current social media, pop culture, and communication styles that resonate with college students
• Ability to move through high volumes of conversations efficiently without becoming careless
• Comfortable with repetitive communication work at pace without losing quality or tone
• Strong memory for prior messages and context across conversations
• Reliable, organized, and consistent, with good judgment on when to ask versus act
• Prior experience in customer communication, outreach, texting-based support, or inbox management is nice to have
• Familiarity with travel, membership, or subscription-based businesses is nice to have
• Experience personalizing outreach at scale is nice to have
• Active presence on TikTok, Instagram, or X is nice to have
• Updated resume required for application
• 1–2 minute Loom video required for application
• Candidates must submit a Loom video to proceed to the next step

• Paid Time Off
• Holiday observance per company policy
• 100% remote work
• Full-time employment
• Preferred overlap with EST hours
• Clear path to expanded responsibilities including inbound support and broader member success work as trust is built