Customer Support Representative – Women's Health Products

• Handle inbound customer service calls and emails from consumers and medical office representatives
• Respond professionally to product-related questions and general customer inquiries
• Assist customers with questions about purchasing women's health products
• Communicate with empathy, patience, and professionalism, particularly when handling sensitive or personal inquiries
• Provide clear and accurate information within established guidelines and escalate questions when necessary
• Maintain a professional and respectful approach in every customer interaction
• Protect customer privacy and handle information confidentially
• Maintain consistent attendance, punctuality, and availability throughout the assigned schedule
• Complete every stage of the hiring process: Resume Review, Pre-Screen Questionnaire, One-Way Video Interview, Pre-Screen Interview, and Live Interviews

• Strong spoken and written English communication skills
• Clear, easily understood speech and the ability to communicate confidently over the phone
• Excellent customer service and active listening skills
• A naturally empathetic, patient, and professional approach to customer interactions
• Strong written communication, including grammar, spelling, and attention to detail
• The ability to work independently and take responsibility for a dedicated customer support account
• Excellent reliability, punctuality, and commitment to consistent attendance
• Previous experience in inbound customer service, call center support, or email support is preferred
• Experience assisting customers with healthcare products or handling sensitive customer inquiries is an advantage
• Windows 11 PC (Mac not supported)
• 16 GB RAM
• Dual monitors
• Webcam and wired USB headset
• i5 processor or higher
• Fibre internet with a wired connection (Ethernet cable)
• Backup power solution
• Microsoft Teams / Office 365
• All resumes must be submitted in English

• Paid weekly in arrears
• Fully remote from Belize