Technical Support Engineer

• Own end-to-end technical troubleshooting and field diagnostics across networking, edge devices, infrastructure, and system integrations
• Identify root causes of system and network issues, drive resolution, and proactively mitigate risks to prevent recurrence
• Maintain reliable, secure, and scalable network and infrastructure environments across cloud and hybrid deployments
• Deploy, configure, and maintain servers, virtual machines, operating systems, storage, and related infrastructure components
• Maintain routers, switches, firewalls, VPNs, load balancing, and WAN connectivity
• Monitor system and network performance, lead incident response, and ensure high availability for real-time video streaming and AI workloads
• Partner with Engineering, QA, and Product to surface defects, validate fixes, and improve platform reliability
• Coordinate testing and validation of new hardware and software in production-like, real-world environments
• Develop scripts, tooling, and automation to improve diagnostics, monitoring, and support workflows
• Create and maintain technical documentation, investigation logs, and internal knowledge resources

• 1–3 years of experience in technical support, systems engineering, networking, or IT operations
• Foundational understanding of networking concepts and protocols (TCP/IP, DNS, DHCP, VLANs, NAT, TLS, Ethernet, PoE)
• Ability to troubleshoot technical issues with urgency, structure, and sound judgment in live environments
• Strong analytical thinking and clear documentation skills
• Willingness and aptitude to learn new technologies across networking, infrastructure, and edge systems
• Experience supporting IP camera systems, video platforms, or edge-connected devices (nice to have)
• Familiarity with Linux-based environments (nice to have)
• Exposure to scripting or automation (Python or similar) (nice to have)

• Evening and late-night shifts are eligible for shift-differential pay