Change Release Coordinator

• Coordinate operational changes and releases for all live service elements
• Plan and coordinate resources and activities while maintaining version control
• Maintain quality and minimise operational risk
• Report Release and Change Management KPIs and ensure targets are met
• Coordinate with DevSecOps Engineers and technical teams on deployments, automation improvements and release optimisation
• Collaborate with project and operational teams on system change and release implementation
• Assist with support model setup and transition of projects and new services into business-as-usual operations
• Coordinate with suppliers, contractors and third parties to ensure timely implementation and contractual fulfilment
• Follow release and operational change activities throughout the full release and change lifecycle

• Excellent understanding and practical knowledge of ITIL service management processes, including Incident, Problem, Change, Release, Event and Knowledge Management
• Proficiency with IT service management tools as defined or agreed by the CA
• Understanding of CI/CD pipelines and configuration-management tools
• Strong coordination and analytical skills
• Ability to communicate effectively and work in a multicultural, multi-vendor operational environment
• Ability to manage multiple high-priority or competing efforts and adapt to changing requirements, schedules and priorities
• Minimum 5 years of experience in IT operations and/or IT service management and delivery
• Experience working within ITIL-aligned frameworks and structured change and release management processes
• ITIL Foundation or higher certification (or equivalent)
• Agile or DevOps certification (nice to have)
• Project management certification (nice to have)

• Competitive and attractive salary package
• Comprehensive health insurance plan from day one
• Meal allowance through a ticket restaurant card
• Impactful projects at national and European level
• In-house training sessions
• Wide range of online learning opportunities
• Collaborative culture with regular celebration of achievements and milestones