Pilotage and Accounting Support Specialist

• Act as a subject-matter and platform expert for clients using Pennylane, accounting and financial management software
• Serve as the liaison between business owners, in-house accountants, and accounting firms
• Understand and investigate issues encountered by users
• Provide answers or solutions and escalate issues to technical teams when necessary
• Help accountants integrate their data into Pennylane to facilitate migration
• Receive and qualify accounting-related requests
• Track tickets through to complete resolution
• Handle increasingly complex customer requests
• Create and update customer-facing help resources
• Share accounting knowledge and field experience with colleagues
• Convey structured customer feedback and observed usage patterns to product teams
• Identify areas for improvement and contribute to team efficiency projects

• Accounting qualification or degree (BTS CGO, DCG, BTS in SME Management Assistance, Master’s in Accounting, Control and Auditing, or Bachelor’s degree in Administrative and Accounting Management)
• At least 3 years of experience in an accounting firm; ideally, experience covering at least three tax seasons
• Direct experience working with business owners is a plus
• Interest in innovative work tools and new technologies
• Self-motivated, with the ability to solve problems independently and find solutions
• Familiarity with Pennylane is a plus
• Professional proficiency in English
• Strong written communication skills and the ability to interact with users clearly and professionally
• Ability to understand and respond to customer needs, deliver excellent service, and maintain strong customer relationships
• Ability to work independently and as part of a team
• Flexibility to adapt to rapid changes in the platform
• Eagerness to learn and stay up to date with product developments
• Must have the right to work in France; the company does not sponsor visas

• One of the best health insurance plans on the market (Alan Blue and Alan Mind)
• Meal vouchers (Swile card)
• An additional 6 to 12 days of paid time off reduction days (RTT), in addition to 5 weeks of paid vacation
• The opportunity to improve your English through Busuu
• A monthly budget to support working from home or from a coworking space
• BSPCE equity grants
• Access to 8,000 gyms across France and more than 300 wellness activities through Gymlib
• A Mac
• Company events, including quarterly Tech Days and an annual seminar
• An inclusive, supportive work environment conducive to personal and professional growth