Bilingual Patient Scheduling Coordinator – Cardiology

• Review upcoming schedules and conduct outbound appointment confirmation calls
• Process reschedules and cancellations
• Update records in Epic and document patient touchpoints
• Escalate urgent patient concerns to the clinical team
• Identify, track, and contact overdue, cancelled, and no-show patients lacking follow-up appointments
• Execute multi-channel outreach attempts and maintain detailed follow-up lists in Epic
• Persist until appointments are secured or records are closed out
• Manage incoming phone lines as needed
• Schedule and reschedule visits
• Resolve routine appointment queries
• Route clinical messages appropriately
• Accurately document all interactions within the EMR

• Fluency in English
• Hands-on experience with Epic EHR and Cardiology practice workflows
• Direct experience communicating with older patient populations
• Background in patient reactivation, high-volume scheduling, or medical receptionist duties
• Full-time contractor position requiring 40 hours per week
• Availability Monday through Friday, 8:00am–5:00pm M–F